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terms & conditions

Terms & Privacy

Cucaracha.gr, guarantees the timely information of the final consumers about their non-availability. The online store cucaracha.gr is not responsible for any technical problems that are presented to its users in case they are due to their own and infrastructure.

The processing and protection of your personal data is governed by the provisions of the General Regulation on Data Protection (EU) 2016/679 – GDPR and the current Greek legislation on personal data protection (Law 4624 / 2019, Law 2472/1997, Law 3471/2006, as in force, etc.).

1.Definitions

For a better understanding of this Policy we provide you with the definitions of the key concepts you will encounter:

Subject of personal data: The user of the website, the customer / consumer of the online store, who places an order and purchase of a product / service and any other natural person, comes in contact with our website.

Personal data: Any information that can directly or indirectly identify a natural person (the “Subject”), such as name, postal address, contact details (telephone, mobile), e-mail address (e-mail), etc. .

Processing: Any operation or series of transactions performed with or without the use of automated means in personal data or in personal data sets, such as collection, registration, organization, structure, storage, adaptation or modification, retrieval, the search for information, use, disclosure by transmission, dissemination or any other form of disposal, the association or combination, restriction, deletion or destruction of personal data that have come or will come to the knowledge of the Company, or directly from you through the website, or in the context of your business relationship with it.

Editor: Cucaracha.gr  is the e-shop of the company (A Daliani -E Papagiannis E.E) Α. ΔΑΛΙΑΝΗ – Ε. ΠΑΠΑΓΙΑΝΝΗΣ ΕΕ.  (ΑΦΜ – VAT: 998964516  ΔΟΥ: Peristeriou GEMI: 69823703000) with headquarters: Perikleous 2 & Aphrodite Peristeri Attica.

Person performing the processing: The natural or legal person, public authority, service or other body that processes personal data on behalf of the controller.

Addressee: The natural or legal person, public authority, service or other body, where personal data are also disclosed, whether it is a third party or not.

  1. What data do we collect, for what purpose and on what legal basis

Login to the site:

IP address, date and time of access, URL, referrer-URL, accessprovider, browser, operating system in order to  Providing personalized services to you, proper connection creation, security and system stability covered by the legal base: a) the relationship between us

b) legal obligation

c) legal interest, in the context of making our website available to the general public and providing services to it

Contact via contact form. Collected data: name, e-mail, phone, comments (message content) in order to Communicate, manage / resolve or resolve your request, query or complaint. Legal base: a) the contract between us

b) legal interest, in the context of your service

Communication via email. Collected data: e-mail, name, surname (if applicable), content of the message in order to Communicate, manage / resolve or resolve your request, query or complaint. Legal base: a) the contract between us

b) our legal obligation, based on consumer law

c) legal interest, in the context of your service

Order – purchase of products. Collected data: name, address, region, city, postal code, country, telephone, mobile, email, order shipping address details, receipt or invoice details, data in comments / comments. Reason: Concluding a contract, order management / processing, invoicing, compliance with tax obligations, customer service. Legal base: a) the contract between us

b) our legal obligations

Promotions (newsletter). Data collected: email. Reason: Send newsletters about our offers, products, services, privileges. Legal Base: a) your consent

b) where appropriate, our legitimate interest in promoting new products and services to existing customers for similar advertising purposes

3. Data concerning minors

Our online store is not addressed to individuals who have not completed the eighteenth (18th) year of age. So, our Company does not process personal data from minors. We reserve the right, in case we find that a minor has provided his data to us, without the consent of his legal representative, to delete such data. If you notice that a minor has provided his / her data to us without the consent of his / her legal representative, please contact us.

However, we point out that, when the processing of personal data is based on consent in accordance with art. 6 par. 1 f. A) GCC, in relation to the provision of information society services directly to a child, the consent provided by the minor and therefore the processing is legal, if the minor is at least 15 years old, otherwise if provided or approved by the legal representative of the minor.

  1. Recipients of your data

The personal data we collect from you in the context of our relationship through our website is processed only by:

our authorized and properly trained staff, who are committed to maintaining absolute confidentiality and confidentiality and to implement the Policies set by us,

associates of our Company, to whom according to art. 28 GDPR  we assign the execution of specific tasks on our behalf (as Executors) and with which we have ensured the processing in accordance with GDPR  for the protection of your data, by signing contracts and committing to comply with adequate measures, in accordance with the relevant provisions of GDPR  (nos. 28, 32), such as, indicatively third-party technical companies in the context of website management and service provision, support of our applications, companies providing promotional services (eg sending newsletters), etc.

banking organization under the name ALPHABANK

the contracted courier companies (SPEEDEX)

public bodies and authorities, such as public services and bodies, independent authorities, regulators, police, competent authorities, prosecutors, other administrative services, etc., when required to do so by the applicable legal framework.

We do not primarily transmit your data to third countries (outside the EU or the EEA) countries or international organizations, which do not ensure an adequate level of protection. Any transmission will comply with the relevant provisions of the applicable legal framework and the required guarantees, in particular nos. 44 GDPR, And in any case, you will be informed accordingly.

  1. Time period of keeping personal data

We retain your personal data for as long as required by the nature and purpose of the processing, for as long as defined by the applicable legal and regulatory framework, and in any case for the entire duration of the transaction between us and our individual contractual commitments. , taking into account the legal obligations of our Company but also any legal claims that may be raised by it, in order to justify the time of retention of personal data.

  1. Your rights regarding the processing of your data

In any case, you retain control over the processing of your personal data. Each visitor, registered user or our client, as a data subject, may at any time exercise his rights, as provided for in the GDPR and in particular Articles 12 to 23 thereof, as well as current national law and in particular:

Rights:

Right to be informed and to provide information for the processing of data, before and during the processing (nos. 12, 13, 14 GDPR). Explanation: It is your right to be informed about how we process your personal data, who we are, what is the purpose of processing, who are the recipients, the time of keeping them, etc.

Right of access to personal data concerning you and if processed by the Company, as Head of Processing (art. 15 GDPR). Explanation: Your right to correct inaccurate data as well as to fill in the missing ones.

Right to delete your personal data (“right to be forgotten”) (art. 17 GDPR). Explanation: Your right to request the deletion of your data, subject to the obligations and legal rights of the Company.

Right to restrict the processing of your personal data (art. 18 GDPR). Explanation: Your right to restrict processing under certain conditions, whether their accuracy is disputed, the processing is illegal, or the purpose of the processing is missing, but it is not appropriate to delete them.

Right of portability (art. 20 GDPR). Explanation: Your right to receive or provide your personal data to another controller, if the processing is based on your consent or the performance of a contract and is performed by automated means, in a structured format commonly used and machine-readable.

Right of objection (art. 21 GDPR) and opposition to any automated decision-making, including profiling (art. 22 GDPR). Explanation:

Right to revoke your already given consent (art. 7 par. 3 GDPR) Explanation: Your right to object for reasons relating to your particular situation in the processing of your data, in the event that your data is processed for purposes of the Company’s legal interests or subject to a decision made solely on the basis of automated processing that significantly affects you.

Right to revoke your already given consent (art. 7 par. 3 GDPR). Explanation: Your right to revoke at any time your consent to such processing. Please note that the legality of the processing of your data that took place before the recall is not affected.

Possibility of submitting a complaint to the competent supervisory authority (art. 77 GDPR).

Your right, if you consider that the processing of your data violates the GCP., To address the Competent Supervisory Authority, which in Greece is the Personal Data Protection Authority (1-3 Kifissias Ave., Athens, PC 115 23, +30 210 6475600, contact@dpa.gr).

  1. How to exercise your rights and file a complaint

You have every right to exercise your rights after completing the special Form for exercising rights that we provide to you and under the more specific instructions in it, so that they can be examined, in one of the following ways:

Either by sending it via e-mail to our email address info@cucaracha.gr

Either by sending it or by personal delivery to the offices of our Company, at Perikleous 1 Peristeri 12137.

Our Company will make every effort to take the required actions within (1) month from the date of receipt of your request, unless the work related to the satisfaction of the request is characterized by particularities and / or complications, based on which the Company maintains the the right to extend the completion time of the actions. In any case, we will inform you about the progress of your request within one (1) month from its submission.

  1. Security of your data processing

Our Company takes care, among other things, to take the appropriate technical and organizational measures in order to ensure the appropriate level of security against the risks during processing, especially from accidental or illegal destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted. , were stored or otherwise processed as well as the preservation of both technical and physical safety in accordance with Article 32 of the GDPR. It has relevant Policies and generally adheres to the principles of processing in accordance with the letter of the GKPD (art. 5 GDPR), to ensure the availability, integrity and confidentiality of your data.

In particular, regarding the measures we take for the security of your data through our website:

Our website uses the SSL (SecureSocketsLayer) protocol, which ensures the secure exchange of data between the website and the user’s browser and protects its browsing. The SSL protocol is the global standard on the Internet for authenticating websites to users and for encrypting data between network users and webservers. Encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. When the process that triggers the SSL security certificate (eg ordering a product online or filling out a contact form) begins, a series of checks and actions are performed to ensure a secure interface between the site and the user.

Also, the Company has taken, as far as possible, all the necessary measures, including the upgrade of the protection systems and the use of antivirus programs, in order to ensure a high level of security and protection of the site from viruses and other malicious software. The Company also controls with security systems the access to the websites to prevent attacks and other unauthorized actions.

Databases in which all data managed through our site are stored are encrypted in such a way that unauthorized users do not have access to them. This encryption is performed using powerful encryption algorithms, based on information systems security best practices.

Regarding the security measures of the transactions taken by Alpha Bank, please refer to the link https://www.alpha.gr/el/epixeiriseis/support-center/alpha-e-commerce/alpha-e-commerce-kai-asfaleia.

  1. Social media

Our Company uses the following social media pages (socialmedia):

Facebook & Instagram

With regard to certain processing, we and those responsible for processing the platforms of the above social media, act as joint Processors of your data, within the meaning of no. 26 GDPR. As for the processing of data by Social Media Processors, we can only have limited influence. So, we act within the possibilities we have and in accordance with the applicable legislation on personal data protection. For more information regarding the processing of your data by the providers of social media platforms and in general about your rights, please refer to the respective Privacy / Protection Policies of each provider.

10.Special statements of our Company

Our Company with a special sense of responsibility declares the following:

It is not responsible for any damage (direct, indirect, positive, negative) that may be caused to the visitor on the occasion of the website or its use. The visitor is solely responsible for protecting his system from viruses and other malware.

Makes no decisions or profiles based on automated processing of your data.

This Privacy Policy is subject to change at any time. The user will be informed about all the important changes, while each time the updated version will be posted on the website. For this reason the visitor must be informed and regularly refer to this policy.

No other use of the visitor’s personal data will be made for purposes other than those mentioned herein, without prior notice and, where required, his consent.

In case of purchases made remotely (eg via the Internet), you can return a product and we will pay the price. Within 14 calendar days from the receipt of the product by you or from a third party that you indicate. In case you order a batch of products, the deadline starts at the moment you receive the last product of the batch or with the completion of the last delivery in case of periodic benefits.

 

Finally, in case of purchase of digital content that is not stored on a fixed basis, the deadline starts from the date of conclusion of the contract. By exercising the withdrawal you are obliged to return to us the product in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal from you and within the same deadline we are obliged to return to you any amounts you have paid us using the method of payment which you have chosen to pay us the price. In case you have paid with a payment card, we immediately proceed to the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.

 

The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused due to the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and operation of the goods.

 

In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping cost of returning the product exceeds the cost of universal postal service, they are not covered by us.

Without limitation of the Withdrawal provisions of article 9, the order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can “back” and remove the quantities of products from the your cart by clicking the “Remove” button. If the online order has been completed but the product has not been shipped yet, you can call the store and one of our partners will undertake the cancellation of your order. Upon receipt of the product, call us at the store or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.

Additionally you may fill a return form and we will contact you with further details www.cucaracha.gr/returns

a) Payment by Debit or Credit Card: All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

 

b) Payment upon receipt

Pay our partner with the delivery of your order at your place through cash on delivery in case the package does not exceed 6 kg and does not exceed the amount of 500 euros. Otherwise a bank deposit is required.

c) Receipt and payment in our store Afroditis 1 Peristeri (click away method)

d) Payment with PayPal

By choosing PayPal as your payment method, you are automatically transferred to the PayPal page to complete the transaction and pay for the order. PayPal is the most well-known, secure and reliable intermediary for Online transactions. If you do not have a PayPal account, you can sign up here using your debit or credit card or through your bank account.

Transactions made through PayPal relate exclusively to delivery at the customer’s site and are not combined with other payment methods. For questions and information about payments you can go here. Transactions made through PayPal are governed by the Terms & Conditions of the PayPal service. More information https://www.paypal.com/jm/webapps/mpp/paypal-safety-and-security

e) Payment by bank deposit in the account you will find on the payment page (Alpha Bank).

send us the copy of the bank payment order to info@cucaracha.gr indicating your order number so that the identification can be done easily and quickly. Upon receipt of the copy of the bank payment order, we route your order.

In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.

In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your details that you have entered are not properly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract.

What is a a CookieA “cookie” is a small text file that is downloaded onto your device such as computer or smartphone when you access our websites. 

We use cookies and other similar technologies in order to make our website work efficiently and secure and to improve perosnalised user experience.

We use cookies and other similar technologies in order to make our website work efficiently and secure and to improve perosnalised user experience.

All cookies have an owner which tells you who the cookie belongs to. The owner is the domain specified in the cookie. Whenever you visit our website, we place cookies onto your device for different reasons. Such cookies are called “first-party” cookies, whereas cookies set by a different owner such as social media platforms or ad network/ad tech providers, are called “third party” cookies.

Below you will find more detailed information about our cookies and the reason for using them.

How to disable cookies?You can easily stop your browser from accepting cookies by configuring your browser’s cookie settings.

All commercial web browsers are featured with cookie management functionality.

Please check your web browser to find out more how to delete or disable cookies etc.

If you choose to disable cookies, you may face limitation on functionality and a deteriorated user experience.  

What types of cookies do we use and why?Our cookies are grouped into four categories:

Strictly necessary cookies 

Some cookies are strictly necessary for you to be able to experience the full functionality of our site and for us to deliver upon our promises. For example, these cookies allow you to use the website and log-in to your account as intended. Without these cookies, some parts of our site and services just won’t work as they should. We also use cookies to direct you to the right website based on geography and language and to detect and prevent security threats and malicious behaviour.

Performance cookies

Performance cookies tell us about how you use the site and they help us to make it better. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.

Functional cookies
 Functional cookies allow our site to remember your preferences, helping you to customize your content on our website. This type of cookie enables us to highlight products and services we believe is of interest and relevance to you. This way we can remember you when you return to our site and to give you best possible user experience.

Marketing cookies

Marketing cookies are a key part of how we deliver marketing on our sites. Among other uses, cookies allow us to show more relevant advertising by serving you information, offers and promos that are based on your browsing patterns and the way you have interacted with our sites and apps. We can then present to you a web site content that is more relevant to you, meeting your interests and preferences. Cookies enables limiting the number of times an ad is shown. Marketing cookies can be used to track the effectiveness of our ad campaigns on third party websites. 

What is the legal ground to use cookies?

The use of cookies for purposes other than necessary to operate the web site in a secure and effective manner, to give you full functionality and to provide you with certain requested services require your prior consent. 

How long are cookies stored in your browser or on your device?

Cookies can be stored for varying lengths of time on your browser or device.

Persistent cookies

Persistent cookies (or permanent cookies) will be stored in one of your browser’s subfolders until you delete them manually or your browser deletes them based on the duration period contained within the cookie’s file. Their duration depends on the date of expiry written in them.

Session cookies

Session cookies are immediately deleted when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you. 

Other tracing technologies Information gathered through other tracing technologies such as tags and pixels are saved for 24 months.

View more details of the used cookies or revoke your consent!
https://cucaracha.gr/cookies

Cucaracha.gr  is the e-shop of the company (A Daliani -E Papagiannis E.E) Α. ΔΑΛΙΑΝΗ – Ε. ΠΑΠΑΓΙΑΝΝΗΣ ΕΕ.  (ΑΦΜ – VAT: 998964516  ΔΟΥ: Peristeriou GEMI: 69823703000) with headquarters: Perikleous 2 & Aphrodite Peristeri Attica.

Cucaracha.gr has the right to configure the following terms unilaterally or to renew the present and the terms of transactions made through this store. It is clarified that the change of terms does not occupy orders that you have already placed.

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