terms & conditions

Terms & Privacy

Cucaracha.gr, guarantees the timely information of the final consumers about their non-availability. The online store cucaracha.gr is not responsible for any technical problems that are presented to its users in case they are due to their own and infrastructure.

During your visit to cucaracha.gr you may be asked to provide your personal information such as name, surname, place of residence, etc., as a rule to process your orders or to provide our services. This data submitted to the page cucaracha.gr is kept exclusively for reasons related to your transactions with us, the improvement of the services provided and the guarantee of the operation of the respective service and may not be used by any third party (with the exception of where provided by law).

In addition, in case you have consented to the sending of informative emails you will receive them through maichimp and you can delete your email address from our list by clicking the corresponding link in any informative email you received from us. More on mailchimp security.

The employees of cucaracha.gr who have access to this information are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure has been taken to protect this data. We may share this information for the execution of the transaction in a courier company.

For any question or suggestion or statement related to these issues please contact us with all available communication methods found on the website www.cucaracha.gr/contact

At any time the user reserves the right to be informed or to object to the further processing of this data in accordance with applicable law.

In case of purchases made remotely (eg via the Internet), you can return a product and we will pay the price. Within 14 calendar days from the receipt of the product by you or from a third party that you indicate. In case you order a batch of products, the deadline starts at the moment you receive the last product of the batch or with the completion of the last delivery in case of periodic benefits.

 

Finally, in case of purchase of digital content that is not stored on a fixed basis, the deadline starts from the date of conclusion of the contract. By exercising the withdrawal you are obliged to return to us the product in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and indisputable proof that you have sent it safely within 14 calendar days from the exercise of the right of withdrawal from you and within the same deadline we are obliged to return to you any amounts you have paid us using the method of payment which you have chosen to pay us the price. In case you have paid with a payment card, we immediately proceed to the order to the card issuer and we are not responsible for any delays in crediting the price to you that are not due to us.

 

The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. We are not responsible and we will not compensate the consumer nor will the withdrawal produce results in case the damage to the goods has been caused due to the fault of the consumer or in case of use which exceeds what is necessary to determine the nature, characteristics and operation of the goods.

 

In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping cost of returning the product exceeds the cost of universal postal service, they are not covered by us.

Without limitation of the Withdrawal provisions of article 9, the order can be canceled in the following cases: Before the order is completed, during the electronic ordering process you can “back” and remove the quantities of products from the your cart by clicking the “Remove” button. If the online order has been completed but the product has not been shipped yet, you can call the store and one of our partners will undertake the cancellation of your order. Upon receipt of the product, call us at the store or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.

Additionally you may fill a return form and we will contact you with further details www.cucaracha.gr/returns

a) Payment by Debit or Credit Card: All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

a,ii) Temporarily card payments are being conducted using Stripe. Once Alpha bank activates it’s services we shall revert to the usage of Alpha e-commerce.

Read more about Stripe certified security: Stripe Security

b) Payment upon receipt

Pay our partner with the delivery of your order at your place through cash on delivery in case the package does not exceed 6 kg and does not exceed the amount of 500 euros. Otherwise a bank deposit is required.

c) Receipt and payment in our store Afroditis 1 Peristeri (click away method)

d) Payment with PayPal

By choosing PayPal as your payment method, you are automatically transferred to the PayPal page to complete the transaction and pay for the order. PayPal is the most well-known, secure and reliable intermediary for Online transactions. If you do not have a PayPal account, you can sign up here using your debit or credit card or through your bank account.

Transactions made through PayPal relate exclusively to delivery at the customer’s site and are not combined with other payment methods. For questions and information about payments you can go here. Transactions made through PayPal are governed by the Terms & Conditions of the PayPal service. More information https://www.paypal.com/jm/webapps/mpp/paypal-safety-and-security

e) Payment by bank deposit in the account you will find on the payment page (Alpha Bank).

send us the copy of the bank payment order to info@cucaracha.gr indicating your order number so that the identification can be done easily and quickly. Upon receipt of the copy of the bank payment order, we route your order.

In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.

In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. your details that you have entered are not properly updated. In any case, the delay does not exceed thirty days from the conclusion of the contract.

What is a a CookieA “cookie” is a small text file that is downloaded onto your device such as computer or smartphone when you access our websites. 

We use cookies and other similar technologies in order to make our website work efficiently and secure and to improve perosnalised user experience.

We use cookies and other similar technologies in order to make our website work efficiently and secure and to improve perosnalised user experience.

All cookies have an owner which tells you who the cookie belongs to. The owner is the domain specified in the cookie. Whenever you visit our website, we place cookies onto your device for different reasons. Such cookies are called “first-party” cookies, whereas cookies set by a different owner such as social media platforms or ad network/ad tech providers, are called “third party” cookies.

Below you will find more detailed information about our cookies and the reason for using them.

How to disable cookies?You can easily stop your browser from accepting cookies by configuring your browser’s cookie settings.

All commercial web browsers are featured with cookie management functionality.

Please check your web browser to find out more how to delete or disable cookies etc.

If you choose to disable cookies, you may face limitation on functionality and a deteriorated user experience.  

What types of cookies do we use and why?Our cookies are grouped into four categories:

Strictly necessary cookies 

Some cookies are strictly necessary for you to be able to experience the full functionality of our site and for us to deliver upon our promises. For example, these cookies allow you to use the website and log-in to your account as intended. Without these cookies, some parts of our site and services just won’t work as they should. We also use cookies to direct you to the right website based on geography and language and to detect and prevent security threats and malicious behaviour.

Performance cookies

Performance cookies tell us about how you use the site and they help us to make it better. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily.

Functional cookies
 Functional cookies allow our site to remember your preferences, helping you to customize your content on our website. This type of cookie enables us to highlight products and services we believe is of interest and relevance to you. This way we can remember you when you return to our site and to give you best possible user experience.

Marketing cookies

Marketing cookies are a key part of how we deliver marketing on our sites. Among other uses, cookies allow us to show more relevant advertising by serving you information, offers and promos that are based on your browsing patterns and the way you have interacted with our sites and apps. We can then present to you a web site content that is more relevant to you, meeting your interests and preferences. Cookies enables limiting the number of times an ad is shown. Marketing cookies can be used to track the effectiveness of our ad campaigns on third party websites. 

What is the legal ground to use cookies?

The use of cookies for purposes other than necessary to operate the web site in a secure and effective manner, to give you full functionality and to provide you with certain requested services require your prior consent. 

How long are cookies stored in your browser or on your device?

Cookies can be stored for varying lengths of time on your browser or device.

Persistent cookies

Persistent cookies (or permanent cookies) will be stored in one of your browser’s subfolders until you delete them manually or your browser deletes them based on the duration period contained within the cookie’s file. Their duration depends on the date of expiry written in them.

Session cookies

Session cookies are immediately deleted when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognize you. 

Other tracing technologies Information gathered through other tracing technologies such as tags and pixels are saved for 24 months.

Cucaracha.gr  is the e-shop of the company (A Daliani -E Papagiannis E.E) Α. ΔΑΛΙΑΝΗ – Ε. ΠΑΠΑΓΙΑΝΝΗΣ ΕΕ.  (ΑΦΜ – VAT: 998964516  ΔΟΥ: Περιστερίου) with headquarters: Perikleous 2 & Aphrodite Peristeri Attica.

Cucaracha.gr has the right to configure the following terms unilaterally or to renew the present and the terms of transactions made through this store. It is clarified that the change of terms does not occupy orders that you have already placed.